A convenient and secure method of using money through your mobile phone.
MyZaka Mascom Money, is a mobile money service that offers Mascom customers a convenient and secure way to send, receive, buy and pay using their mobile phones anywhere in Botswana.
What you can do with MyZaka Mascom Money!
- Buy Prepaid Electricity
- Pay DSTV subscription
- Pay Mascom Postpaid bills
- Send and receive money within Botswana
- Purchase Airtime
Who can use MyZaka Mascom Money?
- Mascom Subscribers registered for the service
- Non Mascom Subscriber who are not registered for the service
- Anyone with a mobile phone, either on Prepaid or Postpaid
- Anyone with an Identity document even without a mobile phone
Money Tariffs
- Customer registration for MyZaka is FREE to Customers
- Loading of Mobile Money into MyZaka Account is FREE to registered customers
- We have reduced MyZaka minimum transfer amount from P25.00 to P6.00
- Withdrawal of Mobile Money by Unregistered MyZaka Customers is FREE to recipient (unregistered MyZaka Customer)
- Purchase of Airtime is FREE to Customer
- Paying Mascom Bill is FREE to Customer
- Fee for paying DStv Bill is P5.00
- Fee for buying Pre-paid Electricity is P2.50
Cash Withdrawal From MyZaka Account
Tariffs to Registered Customers
| Value Of Transaction | Tariff On Withdrawal |
| 25 – 125 | BWP6.00 |
| 126 – 250 | BWP8.00 |
| 251 – 500 | BWP12.00 |
| 501 – 1000 | BWP22.00 |
| 1001 – 2000 | BWP45.00 |
| 2001 – 4000 | BWP85.00 |
| 4001 – 6000 | BWP125.00 |
| 6001 – 8000 | BWP150.00 |
| 8001 – 10000 | BWP175.00 |
Transfer Of Mobile Money
Tariffs to Sender | Unregistered Customers
| Value Of Transaction | Tariff On Withdrawal |
| 25 – 125 | BWP12.00 |
| 126 – 250 | BWP16.00 |
| 251 – 500 | BWP20.00 |
| 501 – 1000 | BWP30.00 |
| 1001 – 2000 | BWP60.00 |
| 2001 – 4000 | BWP100.00 |
| 4001 – 6000 | BWP140.00 |
| 6001 – 8000 | BWP170.00 |
| 8001 – 10000 | BWP200.00 |
Send Money to Registered Recipient
| Value Of Transaction | Tariff On Withdrawal |
| 25 – 10000 | BWP5.00 |
Transfer Money from your Bank to MyZaka Wallet
Mascom MyZaka has partnered with Absa and Standard Chartered banks to bring you the Bank-to-Wallet service, making it easy and simple to transfer money from your bank account to any MyZaka wallet.
- You can access the Bank-to-Wallet service directly from your bank’s digital platforms; that is through USSD, Mobile App and Online channels. You can contact either Absa Bank on 0800 600 444 / 315 9575 and Standard Chartered Bank on 361 5800 for more information.
- You can also transfer money into your MyZaka wallet using any bank card with the Bank-2-Wallet option through the Mascom Online portal.
Terms and conditions apply. E & OE.
Transfer Money from any Bank Card to your MyZaka Wallet
Unlock your world of convenience and transfer money from any bank card to your MyZaka account using Mascom Online.
Steps:
- Login to Mascom Online (https://online.mascom.bw/)
- Select MyZaka
- Enter MyZaka PIN
- Select “Card to Wallet”
- Enter amount
- Enter Bank Card Details
- Complete Transfer
Terms and conditions apply. E & OE.
Subscriber Information
- Customers can transfer funds between P25-P10,000
- All customer tariffs and fees will be deducted from the MyZaka account. No other tariffs or fees will be charged by the authorized Agent
- MyZaka accounts with no transactions during a period of 12months will be charged with a monthly service fee of P10 until new transactions are performed or the credit balance in the MyZaka account is reduced to zero
- After registration dial *167# for MyZaka service menu
All prices are VAT Inclusive. | Please see Support category for more information. Terms and conditions apply. E & OE.
- General Terms and Conditions
By signing this Agreement, the customer agrees to purchase the Myzaka Flexi Package “Myzaka Flexi”
subject to the terms and conditions contained herein. The Myzaka Flexi shall consist of a smart phone device “the Device” and 2 GB free Data for the first 3 months (Valid for 7 days) subject to the timeous payment of the agreed monthly repayment installment. Failure to repay the loan installment amount on the prescribed due date shall result in the forfeiture of the free data benefit. The data benefit shall be credited within 24 HRS of the payment - Payment Terms
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- Initial Payment by Customer.
The Customer shall be required to make the first loan installment payment for the Myzaka Flexi Package on approval of the application on the Mascom USSD platform. The payment shall be made through the Customer’s Mascom MyZaka Account. - Monthly Repayment
The customer shall be required to make subsequent loan installment repayments on the prescribed repayment due date through the customer’s Myzaka account on a monthly basis until the full repayment has been concluded of the MyZaka Flexi Package. The repayment may be made at any time during the course of the month, with the full instalment amount paid prior to and/or on the required due date. Mascom reserves the right to automatically deduct the loan repayment amount directly from the Customer’s Myzaka account should the customer fail to pay the installment payment on the prescribed repayment date.
- Initial Payment by Customer.
- Customer’s Default
The Customer shall be in default of this Agreement if they fail to make timely payments of the monthly loan repayments on the prescribed due date. Upon an event of default, Mascom shall reserve its right to remotely disable the Device which shall prevent the customer from accessing the device functionality. The customer shall be required to immediately pay the overdue installment amount in order for the Device to be reactivated. The customer shall be able to reactivate the Device upon receipt of full payment of all the outstanding loan repayment amounts (Instructions to reactive have been provided in the FAQ document attached to the Device pack or call 124 for guidance). Under no circumstance would Mascom be liable for any loss, expense or damage of any kind incurred by you due to non-compliance with this
requirement. Please note that Mascom reserves the right to report failure to repay to the Credit Bureau. All outstanding repayments may be collected by our collection officers/agents and Mascom reserves the right to prosecute any customer for breach of contract. The customer shall be liable for the any collections costs incurred by Mascom in recovering the outstanding loan balances including collection commission at a rate of 15% and legal costs on an Attorney and Own Client scale. - Ownership of Device
Legal ownership of the Device shall be passed to the customer on full repayment of the MyZaka Flexi Package including any charges that may have been incurred during the loan period. Any and all risks associated with the possession of the Device shall be retained by the Customer. - Manufacturer’s Limited Warranty
The Device included in the Myzaka Flexi Package shall be covered by a 12-month limited warranty provided by the original manufacturer, starting from the date of device collection. This warranty covers manufacturer defects and hardware failures under normal usage conditions. The Warranty shall not extend to, Damage caused by accident, misuse, exposure to liquid, fire, or other external causes;
Damage resulting from unauthorized repairs or modifications; Normal wear and tear (e.g., scratches, battery aging, fading, or discoloration); Software issues caused by third-party applications or improper use; Accessories such as chargers, earphones, or cables unless otherwise stated. To request service under this warranty, the customer must present the device along with valid proof of purchase and any other documentation required by the manufacturer. Warranty service will be carried out by authorized repair centers only. MASCOM is not responsible for handling warranty claims directly but shall direct customers to the authorized service center as part of after-sales support. - Non-Portability of Device
The Customer hereby agrees that they shall not port the Device phone number to another telecommunications network operator until they have fully discharged all their obligations to MASCOM under this Agreement. Failure to comply will result in the customer’s being disabled by MASCOM and shall constitute a material breach of the terms and conditions of the agreement. - Indemnity
The customer shall be responsible for all liabilities, losses or damages, whether imposed on the Customer or Mascom, which are directly or indirectly attributable to the Customer or any of their acts or omissions while the Device is in the customer’s possession. This provision shall survive the termination of this Agreement. To the extent permitted by law, the Customer shall reimburse Mascom for any expenses that Mascom incurs in connection with the defense of any claim or action that the customer is are responsible for under this Agreement including but not limited to, actual and reasonable attorney fees. - Disclosure Of Information and Privacy
In compliance with the Applicable Laws relevant to data protection, the Customer hereby agrees to give their true, correct information and consent to gather, process, verify and use of their personal data or information to process, the application for a Loan, and to implement, grant, monitor, and enforce the Loan, these Terms and Conditions. The customer hereby provides their consent to Mascom as may
be required and necessary to allow for the recording, processing, storage and disclosure of personal information, such information regarding themselves, as may be required to process the loan application and/or offer services to the Credit Bureau and/or other relevant bodies. - Governing Law and Jurisdiction
This Agreement and any claim, dispute or cause of action (whether in contract, tort or otherwise) based
upon, arising out of or relating to this Agreement and the transactions contemplated hereby shall be governed by the laws of the Republic of Botswana and referred to the courts of the Republic of Botswana. - Additional Terms.
Mascom may, at any time, without your consent, assign or transfer this Agreement to an affiliate or
third party. You may not assign this Agreement or any interest therein without the prior written consent of Mascom. We will check your credit record with a credit reporting bureau and your customer data records with MASCOM and you hereby consent to such processing, and you may not be able to purchase a Device under this Agreement if you do not meet Mascom’s applicable credit standards and criteria.- Collection of the Device
The Device shall be collected at any Mascom store nationwide. The Customer shall be required to present proof of payment at the Mascom store in order to receive the Device. The collection of the Device can only be made upon confirmation of payment.
- Collection of the Device
- Customer Representations and Warranties
The customer represents and warrants that the information given to Mascom either verbally, via
email or other electronic medium or in other forms of writing as well as documents submitted in support of the Device financing are true, accurate and complete. The customer is solely responsible for the correctness of such information. Mascom shall not be liable for relying on any documentation provided by the Customer and also accept no liability forconsequences arising out of any erroneous, incorrect
or incomplete information supplied by the customer. If the customer suspects that there is an error in the
information that it has provided to Mascom, The Customer shall promptly inform Mascom accordingly
without undue delay. Mascom shall endeavor to correct the error whenever and wherever possible on a
‘best effort’ basis but shall have no liability arising therefrom.This offer is subject to verification checks. In the event that your application is unsuccessful, your documents shall be returned to you.