JOB SUMMARY
To perform network and systems monitoring, alerting, problem logging, and coordinate tasks effectively to troubleshoot issues for prompt resolution.
Key Performance Areas
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- Network surveillance
- Fault management
- Customer complaints management and communication
- Quality management
- Safety, health and environment
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Key Competencies
Key behavioral competencies for the job include Problem Solving & Analytical Thinking as well as Adaptability & Flexibility. The choice candidate should also have Detail & Quality Orientation and Initiative & Drive. Results Orientation & Execution, Stress Management, Teamwork/ Collaboration are also the key capabilities required for the role.
The candidate should also demonstrate key technical competencies in Compliance Management, OSS knowledge and Fault Management. The post also requires Network monitoring & incident management as well as Performance management, QoS Management (SLA/ KPI). MIS & Reporting, Customer service management and environmental management is also pivotal.
Job Requirements
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- Degree Telecommunications or Electrical and Electronics (majoring in Telecoms)
- No post-graduation experience required.
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If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates to recruitment@mascom.bw
Kindly note that we do not accept hand delivered applications and will only get in contact with shortlisted candidates.