APPOINTMENT TYPE: Permanent
JOB SUMMARY
We are looking for an exceptional collaborative leader responsible for national distribution strategy management, trade partner development & loyalty; sales operations and go-to market strategy development and analytics & reporting.
Key Performance Areas:
The Incumbent will be responsible for distribution policy, processes, contracts implementation & control, providing strategic distributor operations guidelines & annual key performance indicators to drive commercial activities and lead the development of strategies to ensure commercial stock availability and logistics across all channels.
The role will also be responsible for leading development and consolidation of go to market models for new products and services across the country, developing the country trade marketing strategy and BTL implementation guidelines in both formal and informal touchpoints and supporting the sales & distribution and regional teams with insights and analytics to guide execution to deliver superior performance and business growth against set KPIs.
The role will also partner with Product & Marketing teams to collaboratively develop and execute business plans to achieve incremental business growth and support regional markets by developing region-specific support schemes.
Qualifications
- Bachelor’s Degree or equivalent – Telecommunications, Computing / Engineering
Key Competencies
The candidate must demonstrate strength in Product & Services Knowledge, Customer Relationship, Service Delivery, SLA and Escalation Management Vendor Management and Customer Database Management. In addition, you must have developed solid competencies in Customer Service Metrics & Analytics. Other technical competencies for the role include Complaint Management, Customer Query & Request Fulfilment and Project Management.
We are looking for a leader who is People Centric, Creative and Innovative and has demonstrated excellency in Commercial Acumen & Organizational Awareness. In addition, a track record of Customer Orientation & Stakeholder Management, Planning & Organization, Diversity & Inclusion and Networking & Building Collaborative Relationships is essential.
Job Requirements
- Bachelor’s Degree or equivalent – Telecommunications, Computing / Engineering
- 5- 7years’ experience of with minimum experience of 3 years in the field of products and services management with exposure to mobile money/ fintech.
- Telecom experience, BI, will be advantageous. Preferred industries include Banking/Financial Services/Telecommunications, information Technology (IT) etc.
If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates to recruitment@mascom.bw . Kindly note that we do not accept hand delivered applications and we will only get in contact with shortlisted candidates.
Job Advert Consent
By submitting this application, you hereby give express consent for Mascom to process any information you share in a lawful manner they deem fit in line with their recruitment process and retain it within their talent pool. Additionally, if your application is unsuccessful, you may be contacted in the future for other relevant opportunities.