Appointment Type: Internship
JOB SUMMARY
Mascom is looking for a detail-oriented Business Support Intern with a great passion for Customer Experience and Support. The incumbent will be responsible for assisting in ensuring delivery of excellent customer experience by providing support to FLC to ensure exceptional customer service.
Key Performance Areas:
- – Handling of KYC technical queries.
- – Technical Support of Digital KYC Platform.
- – Digital Platforms quality assurance testing
- – Responsible for reconciliations, application monitoring.
- – Data Analytics & Reporting.
- – Software Development
Qualifications
- – Bachelor’s Degree in Telecommunications
- – Business Degree – Management or Business related fields
Key Competencies
– Key behavioural competencies for the job include problem solving and analytical thinking, initiative and drive, commercial acumen and organizational awareness, creativity & innovative thinking, results orientation and execution, diversity and inclusion, integrity and personal credibility, networking and building collaborative relationships, teamwork/collaboration, detail and quality orientation, interpersonal awareness.
– The candidate should also demonstrate key technical competencies of customer relationship management, service delivery management, customer experience management, customer query and request fulfilment, SLA management, customer orientation, customer feedback management, escalation management, complaint management, industry knowledge.
Job Requirements
- – Bachelor’s Degree in Telecommunications
- – Business Degree – Management or Business related fields
- – No experience required but Sector experience is advantageous.
If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates to recruitment@mascom.bw . Kindly note that we do not accept hand delivered applications and we will only get in contact with shortlisted candidates.
Job Advert Consent
By submitting this application, you hereby give express consent for Mascom to process any information you share in a lawful manner they deem fit in line with their recruitment process and retain it within their talent pool. Additionally, if your application is unsuccessful, you may be contacted in the future for other relevant opportunities.