At Mascom, we value your privacy and believe you should always understand how your personal information is used. When you visit our website, we use cookies and similar technologies to help the website work properly, improve your experience, remember your preferences, understand how our website is used, and, where you choose to allow it, provide you with more relevant content and advertising.
This Cookie Policy explains what cookies are, why we use them, and the choices available to you. This Policy should be read along with our Privacy Notice, available at Privacy Statement – Mascom | Number 1 Because of you.
What are cookies?
Cookies are small text files that are stored on your computer, smartphone or other device when you visit a website. Cookies allow a website to recognise your device and remember certain information about your visit, such as your preferred language, pages you have visited, or whether you have already accepted our cookie preferences. They help make websites more efficient, secure and user-friendly.
Some cookies are placed by Mascom, while others are placed by trusted third-party service providers that support services on our website.
Why do we use cookies?
We use cookies to make your experience on our website as smooth and useful as possible.
Depending on the choices you make, cookies help us to:
- Keep our website secure and functioning correctly..
- Remember your preferences and settings.
- Improve the speed and performance of our website.
- Understand how visitors use our website so that we can improve it.
- Measure the effectiveness of our products, services and marketing campaigns.
- Show you content and advertisements that are more relevant to your interests, where you have consented.
We do not use cookies to collect information that is not necessary for the purposes described in this Policy.
Types of cookies we use
Strictly Necessary Cookies
These cookies are essential for our website to function properly. They enable core features such as page navigation, security, authentication, session management and load balancing.
Because these cookies are necessary for the operation of the website, they cannot be switched off through our Cookie Preference Centre.
Functional Cookies
Functional cookies remember your preferences and enable optional website features that make your experience more convenient, such as remembering settings, supporting live chat, or pre-filling certain forms. If you choose not to allow these cookies, the website will continue to function, but some personalised or convenience features may not be available or may need to be set each time you visit the website.
We will only use these cookies with your consent. If you choose not to allow them, you can still use our website, although some personalised features and added conveniences may not be available during your visit.
Analytics and Performance Cookies
These cookies help us understand how our website is being used so that we can continue to improve it. They collect information which includes which pages are visited more often, how you navigate the website, and whether any technical issues have been encountered. The information is generally collected in an aggregated form and is used to improve the performance and usability of our website.
You decide whether to allow these cookies. If you do not provide your consent, your visit to the website will not be affected, but we will not be able to use your browsing information to help improve our website.
Advertising and Targeting Cookies
These cookies help us and our advertising partners deliver advertisements that are more relevant to you and your interests. They may also help measure the effectiveness of advertising campaigns and limit how often you see the same advertisement.
We will only use these cookies with your consent. If you choose not to allow these cookies, you may still see advertisements, but they may be less relevant to your interests.
Your cookie choices
Your privacy matters to us. When you first visit our website, you will be presented with a Cookie Banner that allows you to:
- Accept all cookies;
- Reject all non-essential cookies; or
- Manage your Cookie Preferences by category.
We will not deploy any non-essential cookies when you have not given us consent to.
You can change your preferences at any time by selecting the Cookie Preferences link or where you see this icon 
on our website.
Your updated preferences will apply to future use of the website. Please note that any cookies already stored on your device before your preferences were changed may need to be removed through your browser settings.
Managing cookies in your browser
Most web browsers allow you to manage cookies through their settings. You can choose to delete existing cookies, block future cookies, or receive a notification before a cookie is stored on your device. Your browser settings apply to all websites you visit and may affect how certain website features remember your preferences or personalise your experience.
For information on managing cookies in your browser, please refer to your browser’s help documentation.
How long are cookies stored?
Different cookies remain on your device for different periods.
- Session cookies are temporary and are automatically deleted when you close your browser.
- Persistent cookies remain on your device until they expire or are deleted manually.
We retain cookies only for as long as necessary to fulfil their intended purpose and in accordance with applicable legal and regulatory requirements.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to our website, the technologies we use, applicable legal or regulatory requirements, or the services we provide.
When we make changes, we will update the Last Updated date at the top of this Policy. Where the changes are material, we will also update the Effective Date.
Contact Us
If you have any questions about this Cookie Policy or how Mascom uses cookies, or if you would like to exercise your privacy rights, please contact us at dpo@mascom.bw or the contact details provided on our Privacy Statement.
Effective Date: June 2026
Last Updated: June 2026