Appointment Type: Permanent
JOB SUMMARY
Mascom is looking for a detail oriented Business Support Officer with a great passion for Customer Experience and Support. The incumbent will be responsible for ensuring delivery of excellent customer experience by providing support to FLC to ensure exceptional customer service.
Key Performance Areas:
-
-
-
- Sim Card Activations and Provisioning.
- Airtime Recharges and PIN Generation Activities.
- Complaints Management and Reporting.
- SIM Packs Production
- SIM Management
- New Products Testing and Software Upgrades
- Quality, Safety, Health and Environment Management
-
-
Qualifications
- Bachelor’s Degree in Telecommunications/ Business or equivalent.
- 1 year experience in a customer focused/ support environment.
Key Competencies
Key behavioral competencies for the job include Problem Solving and Analytical Thinking, Initiative and Drive, Commercial Acumen and Organizational Awareness, Creativity & Innovative Thinking, Results Orientation and Execution, Diversity and Inclusion, Entrepreneurial Orientation, Integrity and Personal Credibility, Networking and Building Collaborative Relationships, Teamwork/Collaboration, Detail and Quality Orientation, Interpersonal Awareness.
The candidate should also demonstrate key technical competencies of Customer Relationship Management, Service Delivery Management, Customer Experience Management, Customer Query and Request Fulfilment, SLA Management, Billing and Credit Management, Customer Orientation, Customer Feedback Management, Escalation Management, Complaint Management, Industry Knowledge.
Job Requirements
- Bachelor’s Degree in Telecommunications/ Business or equivalent.
- 1 year experience in a customer focused/ support environment.
If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates to recruitment@mascom.bw . Kindly note that we do not accept hand delivered applications and we will only get in contact with shortlisted candidates.
Job Advert Consent
By submitting this application, you hereby give express consent for Mascom to process any information you share in a lawful manner they deem fit in line with their recruitment process, retain it within their talent pool and if the application is unsuccessful, to be contacted by them should any further suitable opportunities arise.