HomeCustomer Value Management Intern

Customer Value Management Intern

Appointment Type: Internship

JOB SUMMARY

Mascom is looking for a CVM Intern to assist the Customer Value Management department with the oversight and management of customer campaigns, campaign configurations, and data analysis. The role will play a key role in validating target bases and conducting performance reporting on a regular basis to ensure that campaigns are executed efficiently and effectively.

Division: Customer Value Management
Location: Gaborone
Education: Bachelors Degree or  equivalent in Business  Information  Systems, Computer Science,  Marketing or Business related fields
Closing Date: 14th July 2026

Key Performance Areas: 

  1. Customer Value Proposition.
  2. Customer Retention Management.
  3. Customer Lifecycle Management.
  4. Promotion and Campaign Management.
  5. Partnership and Collaboration.
  6. Market Research.
  7. Quality, Safety & Environment Management.

Qualifications

  • Bachelors Degree or  equivalent in Business  Information  Systems, Computer Science,  Marketing or Business related fields.

Key Competencies

Key behavioral competencies for the job include customer orientation, communication, initiative & drive, self-discipline & resilience, creativity & innovative thinking, detail & quality orientation, result orientation & execution and teamwork & collaboration.

The candidate should demonstrate key technical competencies such as products & services knowledge, campaign management, commercial acumen & organizational awareness, customer orientation & stakeholder management and problem solving & analytical thinking.

Job Requirements

  • Bachelors Degree or  equivalent in Business  Information  Systems, Computer Science,  Marketing or Business related fields.
  • Knowledge and practice in database management & reporting using Excel, SQL, PowerBI will be advantageous.
  • No experience needed.

If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates to recruitment@mascom.bw . Kindly note that we do not accept hand delivered applications and we will only get in contact with shortlisted candidates.

Job Advert Consent

By submitting this application, you hereby give express consent for Mascom to process any information you share in a lawful manner they deem fit in line with their recruitment process, retain it within their talent pool and if the application is unsuccessful, to be contacted by them should any further suitable opportunities arise.