JOB SUMMARY
To focus on end-to end ownership of IT infrastructure and service support and delivery. Provides leadership in prioritizing and optimizing technological investments while leveraging best practices in terms of solution design and security, to provide a robust infrastructure and deliver efficient systems.
Key Performance Areas
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Departmental strategy
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Incident, query and complaint management
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Demand and release management
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Governance
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IT infrastructure services support
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Safety, health & environment
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Quality management
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Budgeting
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Team and project management
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Qualifications
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- Bachelor’s degree or equivalent in IT/Engineering or related field.
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Key Competencies
Key behavioral competencies for the job include Problem Solving & Analytical Thinking, Commercial Acumen and Organizational Awareness, Creativity and Innovative Thinking, Customer Orientation and Stakeholder Management. The choice candidate must also possess Detail and Quality Orientation, Initiative and Drive, Results Orientation and Execution. Networking are Building Collaborative Relationships, Change Facilitation and Delivery, People Management and Career Development as well as Resource Management and Stewardship are key for the role.
The candidate should also demonstrate key technical competencies of Governance, Infrastructure Design and Deployment, Infrastructure Support, Incident Management, IT Strategy and Planning. The role also requires System monitoring, support and management, SLA Management, IT asset management, Customer query and request fulfilment. Program Management, Business continuity management and Planning and budgeting are also imperative for the role.
Job Requirements
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- Bachelor’s degree or equivalent in IT/Engineering or related field.
- Minimum of 6 practical work experience as an infrastructure engineer in a complex and heterogeneous platform environment.
- Proven hands-on experience working with storage, Cloud computing technologies, Network security, Security frameworks/standards and a deep understanding of systems architecture and design principles.
- Proven experience leading technical teams and project management
- Relevant professional certifications would be an added advantage.
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Applicants must send their CV’s and certified certificates to the Human Resources.
Email: recruitment@mascom.bw
Title of the job must be reflected on the subject of the email. Only shortlisted applicants will be responded to.