JOB SUMMARY
Responsible for executing daily end-to-end operations of respective retail outlet and provide efficient service to customers according to company procedures key performance areas.
Key Performance Areas
-
-
- Sales & Delivery Management
- Customer Relationship Management
- Stock Management
- Management of payments
- Quality, Safety and Environment Management
-
Qualifications
-
-
- Bachelor’s degree or equivalent (Sales/ marketing is preferred)
-
Key Competencies
Key behavioral competencies for the job include Commercial Acumen & Organizational Awareness, Customer Orientation & Stakeholder Management, Creativity & Innovative Thinking, Initiative & Drive, Self-Discipline & Resilience and Results Orientation & Execution. The candidate will be required to demonstrate Entrepreneurial Orientation, Stress Management, Impact & Influence, Interpersonal Awareness, People Management & Career Development and Negotiation Skills.
In addition, the candidate must be able to display key technical competencies including Retail Sales Management, Product & Services Knowledge, Budget Management, FinTech Product Knowledge, Customer Experience Management and Complaint Management. The role also requires the candidate to have Inventory Management, Logistics Management, Revenue Management, Customer Query & Request Fulfilment, Customer Feedback Management, Store/Franchisee management and Project Management.
Job Requirements
-
-
- Bachelor’s degree or equivalent (Sales/ marketing is preferred).
- 0 – 2 years’ experience of sales and customer service environment.
- Computer literacy is mandatory.
- Sector experience is advantageous.
-
If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates to recruitment@mascom.bw
Kindly note that we do not accept hand delivered applications and will only get in contact with shortlisted candidates.