JOB SUMMARY
The Sales & Distribution Manager will be responsible for supporting the development of effective sales strategy, growing the organization’s sales and managing effective & efficient distribution network in order to ensure that the Company’s strategic goals are achieved.
Key Performance Areas
- Managing dealership network
- Sales and campaign management
- Customer service management
- Reporting and compliance
- Training and support
- Partnership and collaboration
- Quality, safety and environmental management
- Team management
- Budgeting
- Project management
Qualifications
- Bachelor’s Degree or equivalent – Preferably in Business Management.
Key Competencies
Key behavioral competencies for the job include problem solving & analytical thinking, adaptability & flexibility commercial acumen & organizational awareness, creativity & innovative thinking, customer orientation & stakeholder management, decision-making/ judgement, results orientation & execution, communication, conflict resolution/ management and diversity & inclusion.
The candidate should demonstrate key technical competencies being customer relationship management, service delivery management, SLA management, escalation management, customer service metrics & analytics, product & services knowledge, vendor management, customer database management, complaint management and customer query & request fulfilment.
Job Requirements
- Bachelor’s Degree or equivalent – Preferably in Business Management.
- Master’s degree in a relevant field would be an added advantage.
- 7-10 years’ experience of which 5 years must be business operating through distribution networks.
- Sector experience is advantageous (Telecommunications or retail).
If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates to recruitment@mascom.bw
Job Advert Consent
By submitting this application, you hereby give express consent for Mascom to process any information you share in a lawful manner they deem fit in line with their recruitment process and retain it within their talent pool. Additionally, if your application is unsuccessful, you may be contacted in the future for other relevant opportunities.
Title of the job must be reflected on the subject of the email. Kindly note that we do not accept hand delivered applications and we will only get in contact with shortlisted candidates.