MyTunez offers Mascom Prepaid and Postpaid subscribers an exciting way to entertain their callers with personalized tunes while they wait for their calls to be answered. Subscribers can select their preferred tune, gift a tune to others, or copy a tune from their contacts for a more customized experience.
- – The only two active channels are; USSD: *728# and
- – Web Interface (https://mytunez.mascom.bw/)
– Dialing USSD: *728# and using the MyTunez web Interface (https://mytunez.mascom.bw/) is FREE
You can also buy MyTunez melodies for your friends. To order melodies send “ORD4FRND* melody ID*friend’s cellphone number” to 15728.
Dial *728#, select the melody of your choice and choose the buy for friend option. You will be prompted to enter the cell no of your friend and the melody will be added to their melody list. Your friend will receive a notification message informing them that you have bought them a melody.
Chune up your friends! Give them their own beats!
How to allocate melodies:
- – SMS the word ASSIGN followed immediately by * and then MyTunez melody ID, and * and phone number of your friend to 15728.
- – For example, to allocate melody 44567 to 71999999 type: ASSIGN*44567*71999999 and send the SMS to 15728.
Like it? Copy it!
- – You can copy MyTunez melodies from any Mascom subscriber’s phone, straight to your phone at the touch of a button.
- – If you like a melody you are listening to as you call a friend, just dial *. You will then receive a notification to confirm purchase of the melody.
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- 1.Both prepaid and postpaid subscribers can benefit from the MyTunez service.
- 2.Once the service or the tune is activated the subscriber will be notified about the successful activation through the used channel in addition to an SMS notification.
- 3.The service and tune expiry date and time will follow the activation time and subscription.
- 4.Available types are: 1-day, 7 days and 30 days subscription for both service subscription and tune.
- 5.The service and the tune will be auto-renewed by default where the system will try to deduct service/tune fees from the subscribers.
- 6.In case the subscriber doesn’t have enough balance for the renewal, the system will downgrade the subscription type to weekly or daily based on the available balance.
- 7.In case the subscriber doesn’t have enough balance even for the daily subscription, his subscription will become daily, and will enter the grace period.
- 8.During the grace period, the subscriber will keep his settings for a specific period configured by the admin where he can have his subscription and tunes active until reactivation or renewal.
- 9.The subscriber can deactivate the service through any of the available interfaces.
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MyTunez Feature |
MyTunez Feature Descriptions |
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Assign Tune or a list for a specific Caller, a Group or all Callers |
The subscriber can assign a purchased tune to a specific caller, group of callers or set it as default tune for all callers. |
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Copy Tune |
The subscriber can copy any tune of any other subscriber. |
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Gift tune |
The subscriber (A party) can gift a tune to any of his/her friends or family through an SMS or by the help of the customer care agent. The gifted tune can be accepted or rejected by the subscriber (B party). |
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Top/New List |
Two lists that are updated based on new added tunes (New List) and top purchased tunes (Top List). |
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Tune of the Day |
The system will select a tune from a pool of tunes at midnight of each day. In this case the subscriber will benefit from multiple tunes while paying for only one. |
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MyTunez Feature |
MyTunez Feature Descriptions |
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Promotion/Loyalty programs |
The admin can launch multiple programs as follows: Free tune or subscription whenever a specific number of subscribers copy his current tune. Free tune or subscription after a specific number of downloaded tunes or service subscription/renewal. |
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Recommend to a Friend |
The subscriber (A party) can recommend the MyTunez solution or a specific tune, through all the interfaces available to the other subscriber (B party). |
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Hang up SMS (Viral) |
In case A party is calling B party, the system will send an advertisement SMS notification for A party informing him about the MyTunez service or any promotion available. |
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Reverse RBT |
The subscriber can set a reverse MyTunez to be played for the caller himself upon calling another subscriber. This feature is applicable in the case where the calling party is an active MyTunez subscriber, while the called number is not. |
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Try and Buy |
The operator can launch Try and Buy campaigns for specific tunes where he can set the campaign start and end date and the allowed trial period for each tune. |